Warranty

Ayala Bar jewelry is handcrafted so there will be slight variations from piece to piece. These do not reflect product flaws, but instead make each piece unique. Should your jewelry become damaged due to defects in workmanship, the item will be repaired and if needed, replaced. By treating your Ayala Bar with the utmost care, you will be able to enjoy our jewelry for many years to come.

Please note, the Ayala Bar warrantee is limited to pieces for which you are the original owner, and is not valid on pieces bought through resale websites or second-hand shops.

Caring for your Ayala Bar jewelry

  • Treat your jewelry carefully
  • Avoid direct contact with sprays—hairspray, perfume, etc.
  • Remove your jewelry while showering, swimming, and exercising
  • Do not place directly in water
  • Never use detergents, or any chemical cleaners or polishes
  • Clean gently with a soft, dry cloth
  • Store jewelry flat in its box to prevent damage

 

Repairing your Ayala Bar

  • Repairs are limited to the original owner, and are not valid for resale pieces.
  • Repairs are not valid if your piece has been repaired or had workmanship done outside of Ayala Bar.       Important: Do not try to repair on your own.
  • Repairs covered by our Warrantee include damage due to defects in workmanship.
  • Due to the nature of our products, we may not be able to order certain components or parts needed to repair older items. In such case we will do our best to find similar looking substitutes.
  • When returning an item, please use a method of shipping that you can track as we cannot be responsible for items we did not receive
  • Repairs and any special requests such as special services & custom orders may take 5-7 weeks to be returned.

Sending your jewelry to Ayala Bar for repairs

1. Download & Complete our Repair/Special services/Return form - For USA, Canada, Latin America.

   Download & Complete our Repair/Special services/Return form -  For Europe, Asia, Australia

2. Place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry. 

Mailing address indicated in form

 

Returns & refunds

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Ayala Bar within 30 days of purchase date (date of invoice) subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.

Conditions

Please read all conditions below. If conditions are not met, Ayala Bar reserves the right to refuse the return.

  • All returned items must be unused, in new condition. No returns on Products which have been worn and/or show any signs of use.
  • All returned items must be in their original unaltered box and must include all packing material & the product card.
  • Ayala Bar is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • Special Order merchandise or any item indicated on the website as non-returnable cannot be returned.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model

Returning Jewelry to Ayala Bar

1. Download & Complete our Repair/Special services/Return form - For USA, Canada, Latin America.

   Download & Complete our Repair/Special services/Return form -  For Europe, Asia, Australia

2. Place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry. 

Mailing address indicated in form

 

Custom Orders

Please note that not all Ayala Bar jewelry can be customized. You would need to email us at: service@ayalabarstore.com & inquire regarding your special needs.

Custom ordering is subject to certain limitations as explained in the following paragraph under: “special services”.

 

Special Services

Please allow several weeks for delivery of any special services, and note that special services (and orders) are not returnable or refundable unless there is a defect in the manufacturing, and these orders must be paid for in advance.

 

Earring Conversion

Some wire (aka: French Wire) earrings can be made into post at your request. If request is made at the time order is placed (i.e., before the piece is manufactured), there is a one-time $5 fee. If a conversion is requested for a finished piece, a flat fee of $18 applies.

Note: Post earrings cannot be made into wire earrings.

Replacing a Lost Earring/Make-a-Mate

In the case of a lost earring, we may be able to reconstruct a matching unit. However this is not always possible. You should check in advance and follow return procedure only after the single earring reconstruction option has been validated. 
Make sure you sent the earring. We will not "make a mate" based on photo or style number.
A flat fee of one-half the price of the earring set is charged for the mate. (E.G. $40 price = $20 make-a-mate fee).

Note: Bracelets' sizes cannot be modified.

 

Instructions for Requesting a Special Service

1. Download & Complete our Repair/Special services/Return form - For USA, Canada, Latin America.

   Download & Complete our Repair/Special services/Return form -  For Europe, Asia, Australia

2. If special service includes shipping your item to Ayala Bar, please place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry. 

Mailing address indicated in form